Shipping Policy

RoseRep, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.

RoseRep ships worldwide. All orders will be processed within 2 business days.

 

PARECL DELIVERY PROCESS

Our warehouse → transit → logistic company in our country → transit → logistic company in your country → transit → delivered

 

DELIVERY AREA

We provide local UPS, USPS or FedEx, or DHL shipping services. we will do our best to deliver items to all parts of the world. Due to shipping policies, there are still some areas that are not available, you can check our order page or contact our customer service per Instagram @Rose.repstore.

 

DELIVERY METHOD

We generally offer the best shipping method – DHL EXPRESS.
There are no customs costs (Germany, Austria 100%), the delivery arrives safely & the shipment can be tracked.

Order Status

For pre-order and restocking orders, we need to take some time to purchase the products back before shipping, so you need to wait for about 10 working days.

In-stock orders: in 48 working hours for dispatching, estimated delivery time 5-10 working days

Note: The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

 

SHIPPING COST

Shipping costs are included in all prices.
We always use the best and most expensive shipping method to avoid problems and delays.
In most cases, other retailers will quote you prices without shipping costs or offer you the unsafe method, which can cause you problems with customs.

 

CLAIM DAMAGED BOX OR INCORRECT ITEM(S)

A damage/incorrect item claim due to shipping MUST be made within 3 business days of receipt of the international order. A new product will be shipped or a refund provided after the customer agrees to provide full photographic evidence of damage.
 

 

CUSTOM DUTY

International orders maybe be subject to charges/fees at customs.

Except for the United States, Europe, some other countries need buyers to bear the customs duty, please contact Instagram @Rose.repstore. in advance to determine. If you don’t pay the fee and have the package returned, you’ll need to cover shipping fee for both way.

 
 

ORDER TRACKING

For the tracking number, contact customer support via Instagram @Rose.repstore.

.We will get back to you within 24 hours